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Troubleshooting

How can I troubleshoot suction problems with my Powerblow device?

If you are experiencing suction issues with your Powerblow, please first ensure that the device has been assembled correctly according to the user manual, as incorrect assembly can lead to air escaping from the stroker. If the problem persists, we re

What can I do if I am experiencing technical issues with a Kiiroo product?

If you encounter technical issues with your Kiiroo product, please do not hesitate to contact our customer service for assistance. Describe the issue in detail so that we can advise you accordingly and help resolve any technical problems you may be f

Why is my device not charging and how can I troubleshoot it?

If your device is not charging or displaying any LED lights, please ensure that the USB-C jack is inserted correctly; a click should be heard when properly engaged. If issues persist, follow these troubleshooting steps:. We require this information t

How do I connect my device with compatible websites or apps?

To connect your device with compatible websites or apps, please follow these instructions:. Please note that content and compatibility may vary across different platforms and devices.

What do I do if my device makes a grinding sound or has mechanical issues?

If your device makes a grinding sound or has mechanical issues, please perform the following:. This information helps us verify the defect and provide appropriate assistance. We may request more information or offer a replacement based on the evidenc

How do I reset or adjust the settings on my device using an app?

To reset or adjust the settings on your device using the FeelConnect app, please follow the instructions below:. If you need additional assistance or have further inquiries, please do not hesitate to contact us.