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Kiiroo

If your device is not charging or displaying any LED lights, please follow these troubleshooting steps first:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif;">Ensure that the charger is inserted correctly.</li><li style="font-family: Arial, Helvetica, sans-serif;">Try different wall sockets.</li><li style="font-family: Arial, Helvetica, sans-serif;">Charge the device using a different USB cable and adapter.</li></ul>If the issue persist, please contact our Support Team and provide us with a short video to help us verify the defect:<ul><li style="font-family: Arial, Helvetica, sans-serif;">Attach the device to a visibly working charger and capture a video showing the lack of charging LED indicators.</li><li style="font-family: Arial, Helvetica, sans-serif;">Disconnect the power source and attempt to turn on the device to demonstrate the issue in detail.</li><li style="font-family: Arial, Helvetica, sans-serif;">Only the device and its LED indicator should be visible in the video.</li><li style="font-family: Arial, Helvetica, sans-serif;">If the video file is too large for email, send a link for us to view it.</li></ul>We require this information to verify if the device takes charge to begin with, and will provide further assistance based on the provided evidence.

If your device is not charging or displaying any LED lights, please follow these troubleshooting steps first:. If the issue persist, please contact our Support Team and provide us with a short video to help us verify the defect:. We require this info

Why is my device not charging and how can I troubleshoot it?

Troubleshooting

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Why is my device not charging and how can I troubleshoot it?Updated 2 days ago