We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

<p>If your device shows any mechanical issues, please take the following steps:</p><ul><li>Charge the device overnight to ensure it is fully charged.</li><li>Record a video showing the device while attached to a charger, capturing the issue.</li><li>Make sure that the video focuses on the device itself and its LED indicator.</li><li>If the video file is too large for email, send a link for us to view it.</li></ul><p>This information helps us verify the defect and provide appropriate assistance. We may request more information or offer a replacement based on the evidence provided.</p>

If your device shows any mechanical issues, please take the following steps:. This information helps us verify the defect and provide appropriate assistance. We may request more information or offer a replacement based on the evidence provided.

What do I do if my device shows a mechanical issue?

Troubleshooting

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What can I do if I am experiencing technical issues with a Kiiroo product?

Why is my device not charging and how can I troubleshoot it?

How do I connect my device with compatible websites or apps?

How do I reset or adjust the settings on my device using an app?

My Keon is showing red and blue lights when I turn it on. What can I do?

How do I cancel my order?

How do I track my order?

What should I do if I received the wrong items in my order?

What should I do if an item is missing from my order upon delivery?

What is the procedure for reporting a product defect after purchase?

What is your shipping policy?

How do I make a return?

What are the steps to take if my order hasn't shipped within the expected timeframe?

Can I redirect my order to a DHL pickup station if I'm not home during delivery time?

Can I update the shipping address after I've already placed my order?

Can I choose the carrier for my international shipment?

What should I do if the delivery service has the wrong address or I have not received my package?

What steps should I take if my package is marked as delivered but I haven't received it?

What should I do if there is a delay in receiving updates on my order's shipping status?

How do I proceed with a warranty replacement for a defective product?

Is it possible to ship Kiiroo products to countries not listed on your website?

How can I track my order and what should I do if I notice no updates?

What should I do if my package was delivered to the wrong address or I suspect it has been stolen?

What is the cancellation policy for orders and how can it be processed?

How can I request a replacement for a faulty or non-functional device?

Shipping-Cancellations & Returns-Warranty

Order Management

Can I connect with my partner long distance?

How to clean FeelStrokers?

Onyx+ Tight fit sleeves availability

Which strokers are compatible with the PowerBlow?

Product questions

I cannot check out my cart

My card is being declined

Website questions

Will Kiiroo consider customer suggestions for new products?

What do I do if my device shows a mechanical issue?Updated 5 hours ago