Order Management

Articles

How do I cancel my order?

In the event that a cancellation is requested, we, as Kiiroo, will attempt to cancel your order if alerted within 1 hour of placing the order. We will cancel it and issue a FULL refund. However, due to the quick turnaround at the warehouses we are un

How do I track my order?

Once your order has been processed by the warehouse, you will receive a shipment email with your tracking details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking numb

What should I do if I received the wrong items in my order?

If you've received the wrong items in your order, we apologize for the inconvenience. Please send us a photo of the Packing Slip you received with the package, as well as a photo of the incorrect items. This will allow us to verify the issue with our

What should I do if an item is missing from my order upon delivery?

If you notice an item is missing from your order upon delivery, please let us know immediately. If your items were shipped separately due to stock issues, the missing item should arrive shortly. You can track the shipment using the tracking link prov

What is the procedure for reporting a product defect after purchase?

If you've noticed a defect with your purchase after some time has passed, we'd like to assist you. Please send us one or more clear photos/video of the defective item, making sure any defects are visible. This will allow us to verify the issue and th