How do I cancel my order?Updated 7 months ago

In the event that a cancellation is requested, we, as Kiiroo, will attempt to cancel your order if alerted within 1 hour of placing the order. We will cancel it and issue a FULL refund. However, due to the quick turnaround at the warehouses we are unable to guarantee a successful cancellation if the products have shipped already.

Please bare in mind that our Customer Support Team working hours are Monday to Thursday 9:30 - 17:00 and Friday 9:30 - 15:00 CEST, therefore, cancellation requests made outside these hours and during the weekend are not guaranteed.

If the products have shipped already, you can return unopened orders to our warehouse for a refund. The product(s) need to be returned and in our warehouse within 7 days.

Please contact our Customer Support Team at [email protected] if you wish to return an unopened order.