We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

<p>If you notice an item is missing from your order upon delivery, please let us know immediately. If your items were shipped separately due to stock issues, the missing item should arrive shortly. You can track the shipment using the tracking link provided by customer service. We appreciate your patience and apologize for any inconvenience this may have caused.</p>

If you notice an item is missing from your order upon delivery, please let us know immediately. If your items were shipped separately due to stock issues, the missing item should arrive shortly. You can track the shipment using the tracking link prov

What should I do if an item is missing from my order upon delivery?

Order Management

How can I troubleshoot suction problems with my Powerblow device?

What can I do if I am experiencing technical issues with a Kiiroo product?

Why is my device not charging and how can I troubleshoot it?

How do I connect my device with compatible websites or apps?

What do I do if my device makes a grinding sound or has mechanical issues?

How do I reset or adjust the settings on my device using an app?

Troubleshooting

How do I cancel my order?

How do I track my order?

What should I do if I received the wrong items in my order?

What is the procedure for reporting a product defect after purchase?

What is your shipping policy?

How do I make a return?

What are the steps to take if my order hasn't shipped within the expected timeframe?

Can I redirect my order to a DHL pickup station if I'm not home during delivery time?

Can I update the shipping address after I've already placed my order?

Can I choose the carrier for my international shipment?

What should I do if the delivery service has the wrong address or I have not received my package?

What steps should I take if my package is marked as delivered but I haven't received it?

What should I do if there is a delay in receiving updates on my order's shipping status?

How do I proceed with a warranty replacement for a defective product?

Is it possible to ship Kiiroo products to countries not listed on your website?

How can I track my order and what should I do if I notice no updates?

What should I do if my package was delivered to the wrong address or I suspect it has been stolen?

What is the cancellation policy for orders and how can it be processed?

How can I request a replacement for a faulty or non-functional device?

Shipping-Cancellations & Returns-Warranty

Will Kiiroo consider customer suggestions for new products?

What should I do if an item is missing from my order upon delivery?Updated 7 months ago