What steps should I take if my package is marked as delivered but I haven't received it?Updated 7 months ago

If the tracking information shows your package has been delivered but you haven't received it, we recommend contacting the carrier directly as they may have more accurate information on the parcel's location. Check your mailboxes and with neighbors in case the package was delivered there. If the package is still missing, and you have purchased Route Package Protection, you can file a claim directly with Route to resolve the situation.