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What should I do if the delivery service has the wrong address or I have not received my package?Updated 7 months ago

If the carrier has the wrong address or if you have not received your package, please check the address in your order confirmation and with your neighbors first. If the package was delivered to the wrong address, or if it's marked as delivered but you haven't received it, contact the carrier directly to inquire about other delivery options, such as delivering the parcel to a pick-up point. If the issue isn't resolved, please reach out to us for assistance in opening an investigation and potentially reshipping your order.

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