What should I do if my package was delivered to the wrong address or I suspect it has been stolen?Updated 7 months ago

If your package was delivered to the wrong address or you suspect it has been stolen, please verify your delivery address in your order confirmation. Contact your neighbors to see if they received your package by mistake. We advise filing a claim with the carrier or Route insurance (if you purchased it) and reporting a stolen package to the police if applicable. Once all necessary steps are taken, we/Route may be able to arrange a new shipment for you.