What do I do if my device makes a grinding sound or has mechanical issues?Updated 7 months ago
If your device makes a grinding sound or has mechanical issues, please perform the following:
- Charge the device overnight to ensure it is fully charged.
- Record a video showing the device while attached to a charger, capturing the grinding sound or mechanical issue.
- Make sure that the video focuses on the device itself and its LED indicator.
- If the video file is too large for email, send a link for us to view it.
This information helps us verify the defect and provide appropriate assistance. We may request more information or offer a replacement based on the evidence provided.