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What do I do if my device makes a grinding sound or has mechanical issues?Updated 7 months ago

If your device makes a grinding sound or has mechanical issues, please perform the following:

  • Charge the device overnight to ensure it is fully charged.
  • Record a video showing the device while attached to a charger, capturing the grinding sound or mechanical issue.
  • Make sure that the video focuses on the device itself and its LED indicator.
  • If the video file is too large for email, send a link for us to view it.

This information helps us verify the defect and provide appropriate assistance. We may request more information or offer a replacement based on the evidence provided.

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