What are the steps to take if my order hasn't shipped within the expected timeframe?Updated 7 months ago
If your order hasn't shipped within the expected timeframe, we apologize for the delay. First, we will contact our Warehouse to conduct an investigation into the matter. We kindly ask for your patience during this process. In the meantime, please confirm your delivery address and phone number. After the investigation, we will be able to process a replacement for your order should that be necessary.
If you have any additional concerns, please don't hesitate to reach out to our customer service team for further assistance.