How do I make a return?Updated 7 months ago
For your protection, we suggest all returns should be sent via a traceable carrier.
All items that are unopened and unused can be returned for a partial refund.
We will deduct shipping costs and pick and pack costs; roughly around USD $22 - USD $25.
We will NOT accept opened or used items for return.
You are 100% responsible for the shipping costs in the event that your device needs to be returned.
If a customer wishes to return some products from a bundle they have purchased, they may do so within the specified return period. However, if they wish to keep any items from the bundle, they will be required to pay the full price for those items and the refund will only be issued for the returned items. This is applicable to all products sold in a bundle and cannot be waived or altered in any way.
Defective or incorrect item(s):
If you opened the item and it is defective or if it is not the item you purchased, please contact us with your proof of purchase so we can resolve the issue for you. We will need to see pictures and videos to verify the defect or the incorrect item. Once the pictures and videos verify there is a defect or an incorrect item, we will send a replacement at our expense.
We do NOT refund defective devices, but we will replace them for the SAME product.
Unfortunately, if you have purchased a second-hand Kiiroo product from Amazon, eBay or another third-party that sells Kiiroo products second-hand; we will not be able to honor the 1 (one) year warranty for these products. Please contact the original seller regarding warranty.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items for eg. strokers, sleeves and lubes may not be eligible for return due to hygiene, final sale, or other reasons.