We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

<p>If you notice no updates on your order, please consult your order tracking information for the most recent status. You should see updates, including an estimated delivery date. If you require further assistance, please reach out to our customer service team, and they will be glad to help you with the tracking or any additional concerns.</p>

If you notice no updates on your order, please consult your order tracking information for the most recent status. You should see updates, including an estimated delivery date. If you require further assistance, please reach out to our customer servi

How can I track my order and what should I do if I notice no updates?

Order Management

Shipping-Cancellations & Returns-Warranty

How can I troubleshoot suction problems with my Powerblow device?

What can I do if I am experiencing technical issues with a Kiiroo product?

Why is my device not charging and how can I troubleshoot it?

How do I connect my device with compatible websites or apps?

What do I do if my device makes a grinding sound or has mechanical issues?

How do I reset or adjust the settings on my device using an app?

Troubleshooting

How do I cancel my order?

How do I track my order?

What should I do if I received the wrong items in my order?

What should I do if an item is missing from my order upon delivery?

What is the procedure for reporting a product defect after purchase?

What is your shipping policy?

How do I make a return?

What are the steps to take if my order hasn't shipped within the expected timeframe?

Can I redirect my order to a DHL pickup station if I'm not home during delivery time?

Can I update the shipping address after I've already placed my order?

Can I choose the carrier for my international shipment?

What should I do if the delivery service has the wrong address or I have not received my package?

What steps should I take if my package is marked as delivered but I haven't received it?

What should I do if there is a delay in receiving updates on my order's shipping status?

How do I proceed with a warranty replacement for a defective product?

Is it possible to ship Kiiroo products to countries not listed on your website?

What should I do if my package was delivered to the wrong address or I suspect it has been stolen?

What is the cancellation policy for orders and how can it be processed?

How can I request a replacement for a faulty or non-functional device?

Will Kiiroo consider customer suggestions for new products?

How can I track my order and what should I do if I notice no updates?Updated 7 months ago