We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

<p>For requesting a replacement for a faulty or non-functional device, please follow these steps:</p><ul><li>Contact us with a clear description of the issue and, if possible, provide the original proof of purchase or order number.</li><li>Record a video showing the problem in detail while the device is charged.</li><li>If applicable, provide your full shipping address and phone number for the replacement unit shipment.</li></ul><p>We will review your request and proceed with the replacement process if your device falls under our warranty policy and the defect is confirmed.</p>

For requesting a replacement for a faulty or non-functional device, please follow these steps:. We will review your request and proceed with the replacement process if your device falls under our warranty policy and the defect is confirmed.

How can I request a replacement for a faulty or non-functional device?

Order Management

Shipping-Cancellations & Returns-Warranty

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How can I request a replacement for a faulty or non-functional device?Updated 7 months ago