If you're unable to check out your cart, it's likely due to a few common issues. Firstly we would recommend to try clearing your browser's cache and cookies, or switching to a different browser or device. In some cases, there might also be an issue w

If you&apos;re unable to check out your cart, it&apos;s likely due to a few common issues. Firstly we would recommend to try clearing your browser&apos;s cache and cookies, or switching to a different browser or device.&#xA0;In some cases, there might also be an issue with the items in your cart itself. Please try removing items or creating a new cart to see if that helps. If you encounter technical issues, please do not hesitate to contact our Customer Support Team for assistance. Please describe the issue in detail and/or provide us with some screenshots showing the error message so that we can advise you accordingly and help resolve any technical problems you may be facing.

I cannot check out my cart

Some common reasons your card might be declined include:. If you are unable to complete the payment using your card, we would recommend to reach out to the card issuer for assistance and in case you encounter any technical issues with our website, pl

Some common reasons your card might be declined include:<ul><li>having the card&#x2019;s credit limit maxed out</li><li>mistyping the payment information</li><li>using an expired card or a deactivated account&#xA0;</li><li>using a gift card that does not support this type of purchase&#xA0;</li></ul>If you are unable to complete the payment
using your card, we would recommend to reach out to the card issuer for assistance and in case you encounter any technical issues with our website, please do
not hesitate to contact our Customer Support Team. Describe the
issue in detail so that we can advise you accordingly and help resolve any
technical problems you may be facing.

My card is being declined

We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

Website questions

How can I troubleshoot suction problems with my Powerblow device?

What can I do if I am experiencing technical issues with a Kiiroo product?

Why is my device not charging and how can I troubleshoot it?

How do I connect my device with compatible websites or apps?

What do I do if my device shows a mechanical issue?

How do I reset or adjust the settings on my device using an app?

My Keon is showing red and blue lights when I turn it on. What can I do?

Troubleshooting

How do I cancel my order?

How do I track my order?

What should I do if I received the wrong items in my order?

What should I do if an item is missing from my order upon delivery?

What is the procedure for reporting a product defect after purchase?

What is your shipping policy?

How do I make a return?

What are the steps to take if my order hasn't shipped within the expected timeframe?

Can I redirect my order to a DHL pickup station if I'm not home during delivery time?

Can I update the shipping address after I've already placed my order?

Can I choose the carrier for my international shipment?

What should I do if the delivery service has the wrong address or I have not received my package?

What steps should I take if my package is marked as delivered but I haven't received it?

What should I do if there is a delay in receiving updates on my order's shipping status?

How do I proceed with a warranty replacement for a defective product?

Is it possible to ship Kiiroo products to countries not listed on your website?

How can I track my order and what should I do if I notice no updates?

What should I do if my package was delivered to the wrong address or I suspect it has been stolen?