We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

<div data-block="true" data-editor="5q2ka" data-offset-key="b8fqb-0-0" id="isPasted"><div data-offset-key="b8fqb-0-0"><span data-offset-key="b8fqb-0-0"><span data-text="true">To help you choose the right fit, we recommend reviewing the following resources:</span></span></div><ul><li><div data-offset-key="b8fqb-0-0"><span data-offset-key="fm3un-1-0"><span data-text="true"><a href="https://www.kiiroo.com/pages/compare-strokers"><u>Stroker Comparison</u></a>&#xA0;&#x2013; for comparing dimensions and compatibility</span></span></div></li></ul></div><ul><li data-block="true" data-editor="5q2ka" data-offset-key="fd50h-0-0"><div data-offset-key="fd50h-0-0"><a href="https://www.kiiroo.com/blogs/articles/how-to-choose-a-kiiroo-feel-stroker-a-stroker-guide?utm_source=Klaviyo&amp;utm_medium=campaign&amp;utm_campaign=UE%2520%257C%2520C5%252FM25%2520%252822%2520Oct%2529%2520-%2520How%2520To%2520Choose%2520A%2520Kiiroo%2520Feel%2520Stroker&amp;utm_id=01HCHRM1ZS222Z2QFEZ7TZADH8&amp;_kx=exUkpZkUqXJqkkTAcxQVYXu5ycCfvo94CcHG5SiazeU%253D.hEKpKX" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="fd50h-0-0" style=" text-decoration: underline;"><span data-text="true">A Stroker Guide</span></span></a><span data-offset-key="fd50h-1-0"><span data-text="true">&#xA0;&#x2013; for a detailed comparison of different strokers in our collection</span></span></div></li></ul><p><br></p>

Where can I find the size guide for the Kiiroo Feel Stroker?

Product questions

How can I troubleshoot suction problems with my Powerblow device?

What can I do if I am experiencing technical issues with a Kiiroo product?

Why is my device not charging and how can I troubleshoot it?

How do I connect my device with compatible websites or apps?

What do I do if my device shows a mechanical issue?

How do I reset or adjust the settings on my device using an app?

My Keon is showing red and blue lights when I turn it on. What can I do?

I cannot insert the PowerBlow cup inside the stroker. What can I do?

How do I connect to interactive content on my phone?

Troubleshooting

How do I cancel my order?

How do I track my order?

What should I do if I received the wrong items in my order?

What should I do if an item is missing from my order upon delivery?

What is the procedure for reporting a product defect after purchase?

What is your shipping policy?

How do I make a return?

What are the steps to take if my order hasn't shipped within the expected timeframe?

Can I redirect my order to a DHL pickup station if I'm not home during delivery time?

Can I update the shipping address after I've already placed my order?

Can I choose the carrier for my international shipment?

What should I do if the delivery service has the wrong address or I have not received my package?

What steps should I take if my package is marked as delivered but I haven't received it?

What should I do if there is a delay in receiving updates on my order's shipping status?

How do I proceed with a warranty replacement for a defective product?

Is it possible to ship Kiiroo products to countries not listed on your website?

How can I track my order and what should I do if I notice no updates?

What should I do if my package was delivered to the wrong address or I suspect it has been stolen?

What is the cancellation policy for orders and how can it be processed?

How can I request a replacement for a faulty or non-functional device?

What should I do if my package arrives damaged?

How long does shipping take for orders within the US?

Can I use a post office address for shipping?

Shipping-Cancellations & Returns-Warranty

Order Management

Can I connect with my partner long distance?

How to clean FeelStrokers?

Which strokers are compatible with the PowerBlow?

Is Keon compatible with other toys?

How can I sync my toys with videos?

How do I connect my Meta VR Headset?

What is the optimal size for Onyx+ sleeves?

Can I use Keon hands-free?

How intense are the Feel Strokers?

How Loud are your devices?

Which Kiiroo devices are compatible with FeelMe AI?

How do I connect to interactive content on my computer?

What tables does the Keon Table Clamp work on?

Can I buy a replacement charger?

Does Keon come with a sleeve?

Do I need to buy a Keon compatible case?

Does my partner also need to have the FeelConnect 3 app ?

Where is my registration code?

Does my partner need to connect directly to my device first before they can control it?

Where can I find the size guide for the Kiiroo Feel Stroker?Updated 22 days ago