We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

We recommend using the FeelConnect 3 app to connect your toy with interactive content. You can download the app to your mobile device using the following link:<a href="https://www.kiiroo.com/pages/feelconnect">Download FeelConnect 3 App</a>You can find a list of websites that offer interactive content at the following link: <a href="https://www.connect2feel.com/connect-to-content">Media | connect2feel</a>

We recommend using the FeelConnect 3 app to connect your toy with interactive content. You can download the app to your mobile device using the following link:. Download FeelConnect 3 App. You can find a list of websites that offer interactive conten

How can I sync my toys with videos?

Product questions

How can I troubleshoot suction problems with my Powerblow device?

What can I do if I am experiencing technical issues with a Kiiroo product?

Why is my device not charging and how can I troubleshoot it?

How do I connect my device with compatible websites or apps?

What do I do if my device shows a mechanical issue?

How do I reset or adjust the settings on my device using an app?

My Keon is showing red and blue lights when I turn it on. What can I do?

Troubleshooting

How do I cancel my order?

How do I track my order?

What should I do if I received the wrong items in my order?

What should I do if an item is missing from my order upon delivery?

What is the procedure for reporting a product defect after purchase?

What is your shipping policy?

How do I make a return?

What are the steps to take if my order hasn't shipped within the expected timeframe?

Can I redirect my order to a DHL pickup station if I'm not home during delivery time?

Can I update the shipping address after I've already placed my order?

Can I choose the carrier for my international shipment?

What should I do if the delivery service has the wrong address or I have not received my package?

What steps should I take if my package is marked as delivered but I haven't received it?

What should I do if there is a delay in receiving updates on my order's shipping status?

How do I proceed with a warranty replacement for a defective product?

Is it possible to ship Kiiroo products to countries not listed on your website?

How can I track my order and what should I do if I notice no updates?

What should I do if my package was delivered to the wrong address or I suspect it has been stolen?

What is the cancellation policy for orders and how can it be processed?

How can I request a replacement for a faulty or non-functional device?

Shipping-Cancellations & Returns-Warranty

Order Management

Can I connect with my partner long distance?

How to clean FeelStrokers?

Which strokers are compatible with the PowerBlow?

Is Keon compatible with other toys?

How do I connect my Meta VR Headset?

What is the optimal size for Onyx+ sleeves?

Can I use Keon hands-free?

How intense are the Feel Strokers?

How Loud are your devices?

Which Kiiroo devices are compatible with FeelMe AI?

How do I connect to interactive content on my computer?

What tables does the Keon Table Clamp work on?

Can I buy a replacement charger?

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My card is being declined

Website questions

Will Kiiroo consider customer suggestions for new products?

How can I sync my toys with videos?Updated 12 days ago