We respond to all enquiries as quickly as possible, between 2-3 working days. However, this can take longer during busier periods. Rest assured, your pleasure is our priority.

Kiiroo

<p data-start="131" data-end="313" id="isPasted">Unfortunately, we do not sell charging cables separately. However, most of our devices use standard charging cables that are widely available online or at most electronics retailers.</p><p data-start="315" data-end="459">If you&apos;d like, we&apos;re happy to advise on the appropriate charger for your specific device&#x2014;just let us know the model, and we&#x2019;ll provide guidance.</p>

Unfortunately, we do not sell charging cables separately. However, most of our devices use standard charging cables that are widely available online or at most electronics retailers. If you'd like, we're happy to advise on the appropriate charger for

Can I buy a replacement charger?

Product questions

How can I troubleshoot suction problems with my Powerblow device?

What can I do if I am experiencing technical issues with a Kiiroo product?

Why is my device not charging and how can I troubleshoot it?

How do I connect my device with compatible websites or apps?

What do I do if my device shows a mechanical issue?

How do I reset or adjust the settings on my device using an app?

My Keon is showing red and blue lights when I turn it on. What can I do?

Troubleshooting

How do I cancel my order?

How do I track my order?

What should I do if I received the wrong items in my order?

What should I do if an item is missing from my order upon delivery?

What is the procedure for reporting a product defect after purchase?

What is your shipping policy?

How do I make a return?

What are the steps to take if my order hasn't shipped within the expected timeframe?

Can I redirect my order to a DHL pickup station if I'm not home during delivery time?

Can I update the shipping address after I've already placed my order?

Can I choose the carrier for my international shipment?

What should I do if the delivery service has the wrong address or I have not received my package?

What steps should I take if my package is marked as delivered but I haven't received it?

What should I do if there is a delay in receiving updates on my order's shipping status?

How do I proceed with a warranty replacement for a defective product?

Is it possible to ship Kiiroo products to countries not listed on your website?

How can I track my order and what should I do if I notice no updates?

What should I do if my package was delivered to the wrong address or I suspect it has been stolen?

What is the cancellation policy for orders and how can it be processed?

How can I request a replacement for a faulty or non-functional device?

Shipping-Cancellations & Returns-Warranty

Order Management

Can I connect with my partner long distance?

How to clean FeelStrokers?

Which strokers are compatible with the PowerBlow?

Is Keon compatible with other toys?

How can I sync my toys with videos?

How do I connect my Meta VR Headset?

What is the optimal size for Onyx+ sleeves?

Can I use Keon hands-free?

How intense are the Feel Strokers?

How Loud are your devices?

Which Kiiroo devices are compatible with FeelMe AI?

How do I connect to interactive content on my computer?

What tables does the Keon Table Clamp work on?

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Website questions

Will Kiiroo consider customer suggestions for new products?

Can I buy a replacement charger?Updated 5 hours ago